Epic Hot Tubs | Outdoor Products Store

How to Prepare Your Hot Tub for a Water Consultation

This blog is a step by step guide on how to prepare for a Water Consultation from Epic Hot Tubs. Epic Hot Tubs provides a variety of water treatment & maintenance packages for hot tubs and swim spas in North Carolina.

A water consultation is a great way to learn about your hot tub and how to provide regular water maintenance. In order to get the most out of this consultation, you need to complete the steps below.

Step 1: Fill Your Hot Tub

In order to properly perform your water consultation, we need a filled-up hot tub to work with. Before we arrive, make sure your hot tub is filled with water.

If you’re unsure how to fill your hot tub with water, we have a quick how-to available below:

  1. Remove the bracket and take your filter out.
  2. If your tub has a bleeder valve, open that up to ensure no air bubbles are trapped.
  3. Make sure all of the jets are set to the open position.
  4. We recommend buying a pre-filter to attach to your garden hose especially if you’re using an unfiltered water source.
  5. Fill the hot tub to the appropriate fill level. Make sure all jets are covered with water. 

Step 2: Raise The Temperature of Your Tub to at Least 85 Degrees

To properly dissolve the chemicals, your hot tub’s water temperature should be at least 85 degrees Fahrenheit before we arrive. You can raise the temperature of your tub from your hot tub’s control panel. If you’re unsure how, check your owner’s manual. If you can’t find your owner’s manual, please follow the guide on our help page.

Step 3: Make Sure Your Chemicals are Accessible

If you have your own chemicals, make sure they are readily accessible. If you do not have chemicals, you need to let us know beforehand and we can bring some. If you have a test kit that’s different from ours, make sure it’s available so we can walk you through how to use it as well.

We sell Spa Chemicals at our Raleigh & Durham locations. You can order online and pick up in store.

Step 4: Make Sure Your Owner’s Manual is Accessible

Your hot tub came with an owner’s manual that may contain useful information that our service technicians may want to reference. We can circle important information that you may need to reference frequently. If you can’t find your owner’s manual, please follow the guide on our help page.

Step 5: Write Down Questions and Have a Pen and Paper Ready

Our technicians can provide you with a lot of information and insight into how to properly manage your hot tub. Make sure you have a list of any questions you might have so you don’t forget, and a pen and paper you can use to write down the responses. We do not allow video recordings.

Conclusion

As always, you should frequently reference your hot tub’s owner manual and the back of your chemical bottles for the most accurate information about your tub’s water maintenance and balancing. If you have any more questions, please make sure to check out our other resources available on our help page, or give us a call at 888-884-3742.

About The Author:

Manny Brambila

Pool & Spa Expert

Manny has been in the Pool & Spa industry for over 15 years and is considered a pool, swim spa, & hot tub expert. He has been a Certified Pool & Spa Operator (CPO) since 2009 and worked 15 years in aquatic training and development for the largest pool chemical and customer care company. He also has been an outside consultant for the Pool and Spa industry in Chicago, New York and Los Angeles since 2018. In the past few years Manny has become Director of Operations for Epic Hot Tubs with a priority of providing customers with the most reliable information and best service possible.