Contact Epic Hot Tubs

The best hot tubs and swim spas for sale in North Carolina.

Home » Contact

Call 888-884-3742 or Fill Out Our Form Below

Have a question? Ask anything!

Your Name*

First Name Last Name

Email Address*

Phone Number

Message

By submitting this form, you are consenting to our privacy policy.

This field is for validation purposes and should be left unchanged.

Raleigh Spa Store

Epic Hot Tubs & Swim Spas Store

4205 Wake Forest Road
Raleigh, NC 27609

Closed. Opens at 10:00 am

919-444-8500

Google Rating

4.8

Based on 87 reviews

Shop in This Store

Durham Spa Store

Epic Hot Tubs & Swim Spas Store

5032 Guess Road
Durham, NC 27712

Closed. Opens at 10:00 am

919-444-8080

Google Rating

4.8

Based on 17 reviews

Epic Hot Tubs & Swim Spas Showroom

4.8

review us on See all reviews

Patti Martzloff

1730408966

After a less than stellar experience with a different company, I reached out to Epic to come out and service our hot tub. Service manager Joshua has not only provided excellent and timely customer service, he's also down to earth, honest, and easy to communicate with. Our technician Keenan was equally as impressive with his expertise and patience as he explained each step of his troubleshooting process to us - making us feel comfortable and confident with the necessary repairs and future maintenance.As a female with limited knowledge of how hot tubs work, I can't recommend Epic (and especially Joshua and Keenan) enough, especially if you don't want to feel like you've been bamboozled and taken advantage of! These guys are AWESOME!

Fai Vitali

1726336267

Sales guy in Durham “sold” us on their product and supposed great service. Nothing but a nightmare with this company. Buyer beware. There are other reputable companies better than this one. Very disappointed in buying from them.

Leila Mureebe

1723840607

Amazing service, timely, professional. would give 10 stars if I could!

Gary Addison

1711053768

Karen Jedrzynski

1709832363

Whenever our water is cloudy these guys can fix it!

Matthew Conner

1708466611

I have been saving up for years for a hot tub, and Devin made this an excellent experience. He listened to what my family's needs were and directed me to a tub that we have really enjoyed. When my electrician was having trouble getting the permit finished, I called, and the man who answered had never met me but remembered my name on an order and was able to immediately provide the documents that my electrician needed. I am incredibly satisfied with all of their service.

Brandon Wyche

1699895298

We worked with Mike at the Durham store. Mike was great! He was very friendly and informative while he answered all of our questions. We never felt rushed or pressured.There was a good amount of stock in the store for us to check out. We spent time climbing in and out of all the tubs and “kicking the tires” so to speak.Mike stuck with us all the way through the delivery of our tub and helped us to work through the logistics. He continued to answer all of our questions after the sale. Our tub was delivered in a timely manner and was placed exactly where we wanted.Overall, we are highly satisfied with the products and services provided by Epic and the team! Highly recommend.

Stewart Pidaso

1696607279

Went to several hot tub stores before going to see these guys. The way Devin was willing to work with us on making sure we had everything we needed really showed that he was willing to go the extra mile for customer care and service. He even sent us instructional videos to walk us through getting set up. With quality service, fast delivery times and great deals on hot tubs, I definitely recommend going to Epic.

Mark S.

1685583621

We couldn't be happier to bubble at our own home!We made the jump and discovered Epic as a Wellis dealer. Devin has been great every step of the way. He's made sure our buying experience was smooth and efficient from advice on site prep, delivery coordination and even operation post-delivery.I'm glad we found them for such a big purchase and I would emphatically recommend them to anyone looking for one of the brands they carry.Bubble on, good friends!

Peter Holsapple

1683993350

We had a great experience purchasing our hot tub from Devin at Epic Hot Tubs in Durham. He was a good salesperson, and he came over to our home once the tub was delivered this morning to give us the information on use and maintenance of the tub. Highly recommended!

Jordan

1683296889

Steve Carpenter

1677012459

In store was great. Delivery went very well and their tech reconnected power to the new tub. A little disappointed that we have wait four days to get chemicals calculated and installed but we'll see how that goes. So far it's good.

Shannon Stewart

1675186608

Devin was great! Very knowledgeable, answered all of my questions! I will be returning to do business with him!

Chris Falcon

1675186602

Devin provided the best hot tub service I could’ve asked for. Definitely gonna recommend to friends and family.

Steven McDaniel

1674836671

Stopped in and saw Devin and he was great and knowledgeable! I will be coming back to buy my tub from him very soon!!

Phil Riley

1670875239

These guys are he best!

Aidil Ortiz

1666446986

Everyone here is so friendly. Promptly answer questions and as hot tub users themselves give you all kinds of advice to support the best choice for YOU so you are happy with your experience. Delivery was a breeze because everyone stayed in contact to be clear about the truck's arrival even when the schedule changed because of the storm. There isn't anyone on the team that didn't hold a high standard of customer service and knowledge. I especially thank Manny for going out of his way to meet me at the Durham location to show me hot tubs that are available right now.

Shop in This Store

Charlotte Spa Store

Epic Hot Tubs & Swim Spas Store

618 N Polk Street
Pineville, NC 28134

Closed. Opens at 10:00 am

704-242-0000

Google Rating

4.4

Based on 19 reviews

Epic Hot Tubs & Swim Spas of Pineville

4.4

review us on See all reviews

Tamika Johnson

1734834862

Thank you Kaitlyn for coming out to help balance out our swim spa.You have helped and answered all my questions related to purchasing to set-up. We can now enjoy our swim spa!Update December 21, 2024 Buyers beware!First, I would like to apologize for forgetting that I had written this review a year ago. I would have revised this review, as well as written about my Dynasty spa issues 7 months ago.I contacted Kaitlyn 5 months after my purchase due to the diverter knob on my Dynasty spa blew off. She never reached out to direct me to whom I should contact because no one was answering the phone at warranty company . After a week I called the store directly, someone at the store provided me with the name and number of Stephanie to call directly in the service department. A third party tech was 1st called to fix the diverter knob. Once this became an issue in June, we discovered that the pipes were slowly leaking since the spa was delivered. As this issue continued, the service manager Manny, who is no longer with Epic, asked me not to write a review that they will have my spa up and running by August 5th. At this point Epic began to send their tech (Adam). Adam has come to fix/bandaid my swim spa 5 times since June because the diverter knob continues to blow off. I have not turned or touched this knob/feature due to the issues that have occurred. The knob blows off after several uses & water testing or balancing. Since June three service managers Stephanie and Manny who were helping me to resolve my spa issues are no longer with the company. The last repair on my spa was December 12th. I have not used my spa since then because I wanted to speak with the service manager James before I use it again. It has taken until this Thursday for someone to return my calls and I've learned that James is no longer with the company. I have used my swim spa 12 times since purchase in large part because it is constantly in need of repair. If you are having problems please write a review no matter how many times they ask you to not write a review. I would like for the owner of Epic Hot tubs to honor my request for restitution. Which I submitted to Manny in August for not being able to use my swim spa for 3 months due to the lack of his company not having parts on hand for product they're selling.

Corey Bernstein

1733241573

very polite and informative team. without a question the best place around to buy a hot tub! their service department is also very responsive and easy to deal with!

Mike Huntensdale

1733241432

Went in here with a certain budget in mind and told the sales people what I wanted and what my budget was. Not only did they take care of me, but they actually got me out the door for less than what I had budgeted for; they really care about their customers and it shows! Would recommend to anyone in the market for a hot tub! Very smooth delivery as well!

Kristen Crawford

1732935271

Great experience with Dustin! I would definitely recommend to a friend!

Kenneth Hoyle

1732895086

Dustin was was great! Took the time to understand what our vision was, and educated us on the best hot tub to meet our expectations. Could not have gone better. Definitely ask for Dustin!

Teri Jones

1732846875

Our salesman was very professional and seemed knowledgeable about the hot tubs. He was able to answer all our questions. I believe his name was Dustin

Stacey Laney

1732846812

Stopped by to check on some chemicals and was greeted by Dustin he was very nice and patient with me. I will be back for all my chemical needs!

Caleb

1732808505

Nice selection of spas, no pushy sales tactics like at other stores. Will def be buying from Dustin after the first of the year!

Jessica

1730758759

RJV9895

1729169391

Wonderful showroom, insightful sales, people, and excellent after the sale technical and parts support.Appreciate all the work done by the team at Epic Hot Tubs

C Stikeleather

1724243593

Great products and prices. Tisha explained the differences extremely well and made the entire experience very easy. Delivery was very quick and easy. Would definitely by from them again.

MATTHEW ANTONE

1719282303

Tisha went above and beyond to answer all our questions even after hours. We enjoy our swim spa very much and would highly recommend Epic Hot Tub & Spas to everyone.

Amanda Wyatt

1718143377

Tisha was the best!! She answered all of our questions and made sure we had everything we needed. She followed up after delivery to make sure our experience was what we expected. I highly recommend this place to everyone I know!

Jess Garcia

1713481637

Rude salesman. Arrogant and pushy. Will try to shove his product down your throat.

Richard Powell

1710453240

KAitlyn came out and showed us how to treat my hot tub. She also showed us how to set up Bluetooth and play gospel music.

Mika Sinclair

1707737426

Kaitlyn is awesome!! She was very knowledgeable about the swim spas. We had many questions and she answered all of them. She was very patient with us while we decided which swim spa would be the best for us. We are just waiting for the delivery this week!! Looking forward to enjoying our new swim spa!! Thank you fir all you did, Kaitlyn!!

Tom Pagani

1706836311

What a wonderful experience. I meet Kaitlyn at the Epic Showroom and she was so professional and patient with many questions. Very educational and explained each option. No pressure. Not salesy. Bought the Hercules the next day. Delivery team was right on time , no damage to my yards or the tub. The crew was professional and worked with me to get the perfect set-up. Kaitlyn has followed up and has been quick to respond to my questions being a first-time owner. Love my new Epic Hot Tub. Highly recommend!

1705177594

1688739858

Epic Hot Tubs & Swim Spas Area

Free In-Home Consultation in Wilmington and the Surrounding Areas.

Closed. Opens at 9:00 am

910-938-0000

Schedule a Consultation

<a href="https://www.gps.ie/">gps devices</a>

Lake Norman Spa Area

Epic Hot Tubs & Swim Spas Area

Free In-Home Consultation in Lake Norman and the Surrounding Areas.

Closed. Opens at 9:00 am

704-207-0000

Schedule a Consultation

Asheville Spa Area

Epic Hot Tubs & Swim Spas Area

Free In-Home Consultation in Asheville and the Surrounding Areas.

Closed. Opens at 9:00 am

704-666-8900

Schedule a Consultation

Monday	10:00 am	–	6:00 pm
Tuesday	10:00 am	–	6:00 pm
Wednesday	10:00 am	–	6:00 pm
Thursday	10:00 am	–	6:00 pm
Friday	10:00 am	–	6:00 pm
Saturday	10:00 am	–	6:00 pm
Sunday	12:00 pm	–	5:00 pm

Monday	10:00 am	–	6:00 pm
Tuesday	10:00 am	–	6:00 pm
Wednesday	10:00 am	–	6:00 pm
Thursday	10:00 am	–	6:00 pm
Friday	10:00 am	–	6:00 pm
Saturday	10:00 am	–	6:00 pm
Sunday	12:00 pm	–	5:00 pm

Monday	10:00 am	–	6:00 pm
Tuesday	10:00 am	–	6:00 pm
Wednesday	10:00 am	–	6:00 pm
Thursday	10:00 am	–	6:00 pm
Friday	10:00 am	–	6:00 pm
Saturday	10:00 am	–	6:00 pm
Sunday	12:00 pm	–	5:00 pm

Monday	9:00 am	–	8:00 pm
Tuesday	9:00 am	–	8:00 pm
Wednesday	9:00 am	–	8:00 pm
Thursday	9:00 am	–	8:00 pm
Friday	9:00 am	–	8:00 pm
Saturday	9:00 am	–	8:00 pm
Sunday	10:00 am	–	5:00 pm

Monday	9:00 am	–	8:00 pm
Tuesday	9:00 am	–	8:00 pm
Wednesday	9:00 am	–	8:00 pm
Thursday	9:00 am	–	8:00 pm
Friday	9:00 am	–	8:00 pm
Saturday	9:00 am	–	8:00 pm
Sunday	9:00 am	–	8:00 pm

Contact Epic Hot Tubs

Call 888-884-3742 or Fill Out Our Form Below

Trending Categories

Last Chance for 2024 Pricing