Contact Epic Hot Tubs

The best hot tubs and swim spas for sale in North Carolina.

Home » Contact

Call 888-884-3742 or Fill Out Our Form Below

Have a question? Ask anything!

Your Name*

First Name Last Name

Email Address*

Phone Number

Message

By submitting this form, you are consenting to our privacy policy.

Comments

This field is for validation purposes and should be left unchanged.

Raleigh Spa Store

Epic Hot Tubs & Swim Spas Store

4205 Wake Forest Road
Raleigh, NC 27609

Closed. Opens at 10:00 am

919-444-8500

Google Rating

4.8

Based on 76 reviews

Shop in This Store

Durham Spa Showroom

Epic Hot Tubs & Swim Spas Showroom

5032 Guess Road
Durham, NC 27712

Closed. Opens at 10:00 am

919-444-8080

Google Rating

4.8

Based on 16 reviews

Epic Hot Tubs & Swim Spas Showroom

4.8

review us on See all reviews

Fai Vitali

1726336267

Sales guy in Durham “sold” us on their product and supposed great service. Nothing but a nightmare with this company. Buyer beware. There are other reputable companies better than this one. Very disappointed in buying from them.

Leila Mureebe

1723840607

Amazing service, timely, professional. would give 10 stars if I could!

Gary Addison

1711053768

Karen Jedrzynski

1709832363

Whenever our water is cloudy these guys can fix it!

Matthew Conner

1708466611

I have been saving up for years for a hot tub, and Devin made this an excellent experience. He listened to what my family's needs were and directed me to a tub that we have really enjoyed. When my electrician was having trouble getting the permit finished, I called, and the man who answered had never met me but remembered my name on an order and was able to immediately provide the documents that my electrician needed. I am incredibly satisfied with all of their service.

Brandon Wyche

1699895298

We worked with Mike at the Durham store. Mike was great! He was very friendly and informative while he answered all of our questions. We never felt rushed or pressured.There was a good amount of stock in the store for us to check out. We spent time climbing in and out of all the tubs and “kicking the tires” so to speak.Mike stuck with us all the way through the delivery of our tub and helped us to work through the logistics. He continued to answer all of our questions after the sale. Our tub was delivered in a timely manner and was placed exactly where we wanted.Overall, we are highly satisfied with the products and services provided by Epic and the team! Highly recommend.

Stewart Pidaso

1696607279

Went to several hot tub stores before going to see these guys. The way Devin was willing to work with us on making sure we had everything we needed really showed that he was willing to go the extra mile for customer care and service. He even sent us instructional videos to walk us through getting set up. With quality service, fast delivery times and great deals on hot tubs, I definitely recommend going to Epic.

Mark S.

1685583621

We couldn't be happier to bubble at our own home!We made the jump and discovered Epic as a Wellis dealer. Devin has been great every step of the way. He's made sure our buying experience was smooth and efficient from advice on site prep, delivery coordination and even operation post-delivery.I'm glad we found them for such a big purchase and I would emphatically recommend them to anyone looking for one of the brands they carry.Bubble on, good friends!

Peter Holsapple

1683993350

We had a great experience purchasing our hot tub from Devin at Epic Hot Tubs in Durham. He was a good salesperson, and he came over to our home once the tub was delivered this morning to give us the information on use and maintenance of the tub. Highly recommended!

Jordan

1683296889

Steve Carpenter

1677012459

In store was great. Delivery went very well and their tech reconnected power to the new tub. A little disappointed that we have wait four days to get chemicals calculated and installed but we'll see how that goes. So far it's good.

Shannon Stewart

1675186608

Devin was great! Very knowledgeable, answered all of my questions! I will be returning to do business with him!

Chris Falcon

1675186602

Devin provided the best hot tub service I could’ve asked for. Definitely gonna recommend to friends and family.

Steven McDaniel

1674836671

Stopped in and saw Devin and he was great and knowledgeable! I will be coming back to buy my tub from him very soon!!

Phil Riley

1670875239

These guys are he best!

Aidil Ortiz

1666446986

Everyone here is so friendly. Promptly answer questions and as hot tub users themselves give you all kinds of advice to support the best choice for YOU so you are happy with your experience. Delivery was a breeze because everyone stayed in contact to be clear about the truck's arrival even when the schedule changed because of the storm. There isn't anyone on the team that didn't hold a high standard of customer service and knowledge. I especially thank Manny for going out of his way to meet me at the Durham location to show me hot tubs that are available right now.

Shop in This Store

Charlotte Spa Store

Epic Hot Tubs & Swim Spas Store

618 N Polk Street
Pineville, NC 28134

Closed. Opens at 10:00 am

704-242-0000

Google Rating

4.7

Based on 15 reviews

Epic Hot Tubs & Swim Spas of Pineville

4.7

review us on See all reviews

C Stikeleather

1724243593

Great products and prices. Tisha explained the differences extremely well and made the entire experience very easy. Delivery was very quick and easy. Would definitely by from them again.

MATTHEW ANTONE

1719282303

Tisha went above and beyond to answer all our questions even after hours. We enjoy our swim spa very much and would highly recommend Epic Hot Tub & Spas to everyone.

Amanda Wyatt

1718143377

Tisha was the best!! She answered all of our questions and made sure we had everything we needed. She followed up after delivery to make sure our experience was what we expected. I highly recommend this place to everyone I know!

Jess Garcia

1713481637

Rude salesman. Arrogant and pushy. Will try to shove his product down your throat.

Richard Powell

1710453240

KAitlyn came out and showed us how to treat my hot tub. She also showed us how to set up Bluetooth and play gospel music.

Mika Sinclair

1707737426

Kaitlyn is awesome!! She was very knowledgeable about the swim spas. We had many questions and she answered all of them. She was very patient with us while we decided which swim spa would be the best for us. We are just waiting for the delivery this week!! Looking forward to enjoying our new swim spa!! Thank you fir all you did, Kaitlyn!!

Tamika Johnson

1707012367

Thank you Kaitlyn for coming out to help balance out our swim spa.You have helped and answered all my questions related to purchasing to set-up. We can now enjoy our swim spa!

Tom Pagani

1706836311

What a wonderful experience. I meet Kaitlyn at the Epic Showroom and she was so professional and patient with many questions. Very educational and explained each option. No pressure. Not salesy. Bought the Hercules the next day. Delivery team was right on time , no damage to my yards or the tub. The crew was professional and worked with me to get the perfect set-up. Kaitlyn has followed up and has been quick to respond to my questions being a first-time owner. Love my new Epic Hot Tub. Highly recommend!

Melissa

1705418679

I stopped in the other day to take a look around, and wow!! Such a nice showroom, you definitely get to see so many options in person before you buy. Kaitlyn showed me around and was really knowledgeable and helpful. Whether you want a replacement or want to purchase for the first time, she really knows her stuff and can help you with either!! 🙂

Tommy Sherwood

1705177594

Alexis Hall

1694266676

I spoke to the Kaitlyn about a swim spa. She went above and beyond to help me figure out what was best for me. She walked me through some basics of chemical maintenance too. This experience was above and beyond! Can't wait to have this project finished 💫⭐️⭐️10/10⭐️⭐️💫

George Navarro

1694108889

Hey just wanna say I came in to epic hot tubs and I got to talk to the manager she made me feel welcomed and very professional she was very knowledgeable and was able to answer my questions that I had on the hot tubs even though I did not make a purchase right now I definitely will be back thank you

Jessica Ellen

1694106169

I came in last week for my first time to get some information on hot tubs. Kaitlyn was able to answer all of my concerns and then some. Can't wait for my tub!

Nicole Wilson

1694106023

I stopped in and spoke with Kaitlyn, she was so friendly, knowledgeable, and professional. Although I'm not in a position to buy at the moment I KNOW exactly where I'm going to buy my spa when I'm able to. Thank you so much!

Jordan

1688739858

Shop in This Store

Monday	10:00 am	–	6:00 pm
Tuesday	10:00 am	–	6:00 pm
Wednesday	10:00 am	–	6:00 pm
Thursday	10:00 am	–	6:00 pm
Friday	10:00 am	–	6:00 pm
Saturday	10:00 am	–	6:00 pm
Sunday	12:00 pm	–	5:00 pm

Monday	10:00 am	–	6:00 pm
Tuesday	10:00 am	–	6:00 pm
Wednesday	10:00 am	–	6:00 pm
Thursday	10:00 am	–	6:00 pm
Friday	10:00 am	–	6:00 pm
Saturday	10:00 am	–	6:00 pm
Sunday	Closed

Monday	10:00 am	–	6:00 pm
Tuesday	10:00 am	–	6:00 pm
Wednesday	10:00 am	–	6:00 pm
Thursday	10:00 am	–	6:00 pm
Friday	10:00 am	–	6:00 pm
Saturday	10:00 am	–	6:00 pm
Sunday	12:00 pm	–	5:00 pm