We worked with Mike at the Durham store. Mike was great! He was very friendly and informative while he answered all of our questions. We never felt rushed or pressured.There was a good amount of stock in the store for us to check out. We spent time climbing in and out of all the tubs and “kicking the tires” so to speak.Mike stuck with us all the way through the delivery of our tub and helped us to work through the logistics. He continued to answer all of our questions after the sale. Our tub was delivered in a timely manner and was placed exactly where we wanted.Overall, we are highly satisfied with the products and services provided by Epic and the team! Highly recommend.
Went to several hot tub stores before going to see these guys. The way Devin was willing to work with us on making sure we had everything we needed really showed that he was willing to go the extra mile for customer care and service. He even sent us instructional videos to walk us through getting set up. With quality service, fast delivery times and great deals on hot tubs, I definitely recommend going to Epic.
We couldn't be happier to bubble at our own home!We made the jump and discovered Epic as a Wellis dealer. Devin has been great every step of the way. He's made sure our buying experience was smooth and efficient from advice on site prep, delivery coordination and even operation post-delivery.I'm glad we found them for such a big purchase and I would emphatically recommend them to anyone looking for one of the brands they carry.Bubble on, good friends!
We had a great experience purchasing our hot tub from Devin at Epic Hot Tubs in Durham. He was a good salesperson, and he came over to our home once the tub was delivered this morning to give us the information on use and maintenance of the tub. Highly recommended!
In store was great. Delivery went very well and their tech reconnected power to the new tub. A little disappointed that we have wait four days to get chemicals calculated and installed but we'll see how that goes. So far it's good.
Went by and bought some chemicals, ended up talking with Devin and almost ended up buying another hot tub. Great salesman and when the time comes to get another hot tub I will definitely come to see Devin!
Everyone here is so friendly. Promptly answer questions and as hot tub users themselves give you all kinds of advice to support the best choice for YOU so you are happy with your experience. Delivery was a breeze because everyone stayed in contact to be clear about the truck's arrival even when the schedule changed because of the storm. There isn't anyone on the team that didn't hold a high standard of customer service and knowledge. I especially thank Manny for going out of his way to meet me at the Durham location to show me hot tubs that are available right now.
I spoke to the Kaitlyn about a swim spa. She went above and beyond to help me figure out what was best for me. She walked me through some basics of chemical maintenance too. This experience was above and beyond! Can't wait to have this project finished 💫⭐️⭐️10/10⭐️⭐️💫
Hey just wanna say I came in to epic hot tubs and I got to talk to the manager she made me feel welcomed and very professional she was very knowledgeable and was able to answer my questions that I had on the hot tubs even though I did not make a purchase right now I definitely will be back thank you
I stopped in and spoke with Kaitlyn, she was so friendly, knowledgeable, and professional. Although I'm not in a position to buy at the moment I KNOW exactly where I'm going to buy my spa when I'm able to. Thank you so much!